|Why is my package not shipped yet?|
The delivery time is 1-3 working days (excluding weekends and public holidays). If it exceeds the time, please contact customer service for details.
|How long does the order processing take?|
Each order processing takes 1-3 working days (excluding weekends and public holidays), and the estimated arrival time is calculated after the order status changes to 'shipped'.
Is your product non animal tested?
yes! 100% no animal experiments. Because our manufacturer does not conduct lens testing on any animals.
What are lenses made of? Is it safe to wear it?
Our lenses are made of hydrogel/silicon hydrogel and water, and the percentage of water content is usually 38% or 42%.
Yes, lenses are usually safe and have been approved by the Korean Food and Drug Administration (FAD).
But prevention is always necessary. Please read our wear and care guide for more information.
What should I do if the circle lenses stuck in the glass bottle/vials upon receiving?
Don't let disappointment overshadow how exciting it is to receive your lenses! Just follow the 2 simple steps below to remove it safely.
1. Gently shake the bottle upside down left and right repeatedly until the lenses came off.
2. If you have tweezers for contact lenses you can also use that to take out the lenses. You can also use a cotton bud by dipping cotton bud directly in the bottle to take the lenses out.
What power should I choose if I do not wear glasses normally?
Kindly choose 0.00 (Plano) from the product option there.
Can I with astigmatism use normal lenses?
If you are having astigmatism but you wanted to get our normal lenses, please consult with your optometrists before placing your order.
Can I get different diameter from what is stated in the website?
No, you can only choose a diameter from what is stated on the website as the lenses are ready stock.
What is monthly disposable lenses?
|Monthly disposable lenses means the lenses have to be replaced after a month of use. The same rule applies to daily, weekly and yearly lenses as the disposable period refers to the life span of the lenses after it has been taken out from the sealed bottle. |
You can keep the lenses unopened until the expiry date stated in the bottle label.
|Why can't I find my prescription on product option?|
|If your preferred prescription is not available in the list, it means that your prescription is sold out for the time being.|